Policies
Your privacy
matters to us.
Whether you’re looking for a volunteer opportunity, joining our network, registering for an event or simply getting in touch, we’re committed to handling your personal information with care, respect and transparency.
This Privacy Policy explains what information we collect, how we use it, how we keep it safe, and the choices you have when you use our website and services.
By using the Volunteering Geelong website, you agree to the practices outlined in this policy.
What information we collect
Depending on how you interact with us, we may collect personal information including:
- Your name
- Email address
- Phone number
- Postal address
- Organisation name
- Volunteer interests or enquiries
- Information you choose to provide through our website forms
We also collect some general information about how our website is used, such as your IP address, browser type, pages visited and the time you access our website. This information helps us understand how people use our website so we can continue to improve it.
How we use your information
We only collect information that helps us support volunteers, volunteer involving organisations and our community.
Your information may be used to:
- Respond to your enquiries
- Connect volunteers with opportunities
- Process memberships, event registrations and workshop bookings
- Share information or resources you have requested
- Improve our website and services
- Send newsletters and updates if you have chosen to receive them
You can unsubscribe from our emails at any time.
How we store your information
Information submitted through our website forms is securely stored using the INVOLVE volunteer management platform. INVOLVE is an Australian-based system designed to securely manage volunteer and organisation information.
We take reasonable steps to protect your information from loss, misuse, unauthorised access, alteration or disclosure.
Who we share your information with
Your privacy is important to us.
We do not sell, rent or trade your personal information.
From time to time, we may work with trusted service providers who help us deliver our services, such as managing our website, communications or volunteer management systems. These providers can only use your information to provide services on our behalf and must keep it secure.
We may also disclose information where required by law.
Cookies and Website Analytics
Our website may use cookies and website analytics tools to better understand how people use our website and how we can improve your experience.
Cookies generally do not identify you personally, but they help us make our website more useful and easier to navigate.
Most web browsers allow you to manage or disable cookies through your browser settings.
Links to Other Websites
Our website may include links to other websites for your convenience.
Once you leave the Volunteering Geelong website, we are not responsible for the privacy practices or content of other websites. We encourage you to read their privacy policies before sharing your personal information.
Accessing or updating your information
You can request access to the personal information we hold about you or ask us to update or correct it at any time.
We’ll do our best to respond promptly and ensure your information remains accurate and up to date.
Changes to this Privacy Policy
From time to time, we may update this Privacy Policy to reflect changes to our services or legal requirements.
The latest version will always be available on our website.
Contact us
If you have any questions about this Privacy Policy or how we manage your personal information, we’d be happy to help.